Shipping policy
Processing Time Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Times We offer the following shipping options within Australia:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Shipping Locations We currently ship to addresses within Australia. For international shipping inquiries, please contact us at storyquest321@gmail.com
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.
Delivery Issues If your order hasn't arrived within the expected timeframe, please contact us at storyquest321@gmail.com and we'll help track down your package.
Damaged or Lost Packages If your items arrive damaged or your package is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) so we can resolve the issue promptly.
Contact Us For any shipping-related questions, please reach out to us at storyquest321@gmail.com